Repairs to large, heavy or fixed machines require a different approach than standard products. For safety and logistical reasons, these repairs at Window Cleaner Depot always happen by appointment and after a prior assessment.

This page describes how such repairs work and which conditions apply.

Large & heavy machines include, among others:

• reverse osmosis systems
• fixed or mobile units
• complete cleaning systems
• machines with pump, control or pressure systems
• custom-built installations

These machines:

• cannot be sent by post as standard
• require technical knowledge and planning
• are assessed individually

Repairs to large or heavy machines cannot be requested automatically.

The procedure always works as follows:

1. you submit a repair request
2. the machine is assessed technically
3. it is determined how and where the repair can take place

Large and heavy machines:

• may not simply be sent in without an appointment
• require adapted transport

Depending on the machine and the location:

• you may be asked to bring the machine in
• or collection can be arranged

Transport costs and practical arrangements are always communicated in advance.

After the technical assessment, it is determined where the repair takes place:

• in the Window Cleaner Depot workshop
• or on site at the customer

The choice depends on:

• the nature of the defect
• the size and setup of the machine
• safety and feasibility

Not every repair can be carried out on site.

For customers outside Belgium, additional conditions apply.

International repairs:

• always take place after prior consultation
• can be limited to certain regions
• often require a return to Belgium
• can, depending on availability, be referred to a service partner in the region.

Transport, customs and additional costs are always borne by the customer and are agreed in advance.

For large & heavy machines:

• no repairs without an appointment
• no standard return labels
• no repairs without a technical assessment
• no warranty on repairs carried out by third parties