After placing your order, you will receive a confirmation email with all the details. Once your order has been shipped, you will receive a second email containing a track & trace link.
You can also check the status of your order yourself via your account. If the order has been processed correctly but the delivery is delayed, this is usually due to transport issues or high volumes at the carrier.
Tip: always check your track & trace information first. In most cases, you will find the answer there immediately.

Do you want to return a product or make a warranty claim? You can easily arrange this via the return or warranty request process.
Make sure you have your order number at hand and briefly describe the issue. We review each request individually and will let you know the next steps.
Please note: used or installed products cannot always be returned. Be sure to read the terms and conditions before submitting a request.

Your invoice is automatically generated as soon as your order is completed. You can find it in your account under your orders.
If you are ordering as a business and require a VAT invoice, please ensure your company details are entered correctly before placing your order. It is often not possible to amend invoices after the fact.

In many cases, the problem is something minor. Check the following first:
– Is the battery sufficiently charged?
– Are all hoses, couplings, and connections properly connected?
– Is the pump set up correctly? And is the calibration accurate?
– It might sound like a silly question… but is there water in the tank? (You certainly wouldn’t be the first!)
– Are the filter or resin saturated or clogged?
These basic checks resolve most issues. Still unable to solve the problem? You can submit a support ticket, and we will contact you as soon as possible.

That depends on the type of work, the installation, and how you use it. That is why we provide clear product information and selection guides for each category.
Unsure between several options? Start with the product pages and compare applications, not just prices; this helps you avoid making the wrong purchase.
If you are still undecided after reviewing the information, you can ask for tailored advice by providing clear details about your situation.
Following these steps first usually means you get help faster, while keeping our telephone support available for complex questions.