From the moment you receive your order, you have 14 days to register your item as a return through your account. After registering your return, you have 14 days to send it back.

Because of the nature of our range, certain products cannot be returned. These are excluded from the right of withdrawal:

• Gift vouchers and gift cards.
• Digital products, downloads and digital content.
• Courses and training, both online and in person, once the course has taken place or has started.
• Services such as installation, repair, maintenance or technical interventions, once these have been carried out (in full or in part).
• Products that were made to measure or assembled to order, including but not limited to:
  • custom-built reverse osmosis systems
  • complete systems, tanks or configurations built specifically for the customer
  • custom solutions or personalised configurations.
• Chemical products and cleaning agents of which the seal has been broken.
• Products with a limited shelf life or products that are sensitive to loss of quality through storage or use.
• Personal protective equipment (PPE) and hygiene-sensitive products, such as gloves, masks, filters or similar items, if the seal has been broken or the product has been used.
• Parts, filters, resins and consumables that have already been used, assembled or in contact with water, chemicals or dirt.
• Products or goods that were not stored in line with the manufacturer’s storage instructions.

If an excluded product is sent back anyway, Window Cleaner Depot reserves the right to refuse the return and not to provide a refund.

The costs and responsibility for returning products lie with the customer, unless agreed otherwise.

If you make use of the right of withdrawal, you cover the costs of the return shipment yourself. Window Cleaner Depot is not responsible for loss or damage during the transport of a return shipment.

For large, heavy or bulky products (such as reverse osmosis systems, tanks, ladders, complete systems or similar), the return costs can be considerably higher. These costs are always borne by the customer and are not refunded.

When a product is collected by Window Cleaner Depot or returned through a transport service we organise, the actual transport and administration costs are passed on to the customer.

If a return shipment is not packed correctly, sufficiently or safely and damage occurs as a result, Window Cleaner Depot can refuse the return or charge a reduction in value.