Not completely happy with your purchase and returning an item in line with our return conditions? Then we refund you once the return has been processed correctly.

The refund takes place within the legal term of 14 days, counting from the moment that:

• your return was registered, and
• the returned product was received and checked by us

The refund is always made via the original payment method.

1. Register your return
   • Webshop purchase: through your account in the webshop
   • In-store purchase: by bringing the item back to the shop or contacting customer service
2. Send the item back or drop it off: The product must meet the return conditions and be packaged correctly.
3. Check & processing: We check the item once we receive it. You will receive a confirmation as soon as the return has been processed.
4. Refund: Once approved, the amount is refunded via the original payment method.

Please keep in mind that banks sometimes need extra processing time.

An order can only be cancelled as long as it has not been shipped.

• Webshop orders can be cancelled through your account or through customer service.
• Once the cancellation has been processed, the amount paid is refunded automatically via the original payment method.

Once it has been processed, you will receive a confirmation by email.

In exceptional cases a payment can fail technically while the amount appears to be temporarily reserved or debited.

No worries:

• the amount is released again automatically
• the processing time depends on your payment method and bank

This usually happens within a few working days. If it is still not resolved after that period, please contact our customer service.

With a failed or uncompleted payment where a gift card was used (in full or in part), it may look as if the balance has disappeared. This balance is made available again automatically. In most cases this happens within a short time. If the problem persists, please contact our customer service.

If you accidentally paid too much or something went wrong with the payment, the amount overpaid is refunded automatically.

The processing time depends on the situation and the payment method. If you are in doubt or something does not add up, feel free to contact our customer service so we can look into it for you.