When you buy something at Window Cleaner Depot, you may assume that the product works correctly and is suitable for normal professional use. Even so, an item can become defective or stop working properly.
Depending on the type of product, its age and the cause of the problem, you may be entitled to warranty, a repair or another solution. On this page you will find an overview of how warranty and repairs are handled at Window Cleaner Depot, so you know where you stand.

Most products at Window Cleaner Depot are covered by a manufacturer’s warranty. This warranty is granted by the manufacturer and applies for a period they determine. If an item becomes defective within this period, and the problem falls under the manufacturer’s warranty conditions, you are entitled to a repair or replacement at no extra cost.

Conditions for the manufacturer’s warranty:

• the product was used normally and correctly
• the defect is not the result of wear, incorrect use, faulty assembly or external damage
• the manufacturer’s warranty conditions are respected

The exact warranty conditions differ per brand and product and can usually be found on the product packaging or in the documentation.
Consumables and parts subject to normal wear (such as rubbers, brushes, filters, resins, and so on) are generally not covered by the manufacturer’s warranty, unless stated otherwise.

Alongside the manufacturer’s warranty, there is also the legal warranty. This means that a product must do what you can reasonably expect from it under normal use.

There is no fixed period for the legal warranty. The duration depends on, among other things:

• the type of product
• the nature of the use (professional)
• the price and lifespan of the item

If a product becomes defective within a reasonable period without incorrect use being involved, we will look together at which solution is possible. This can be a repair, a replacement or another suitable solution, depending on the situation.

Your invoice or proof of purchase serves as proof of warranty.

For webshop orders you can find this in your account.
For purchases in the shop, the original receipt or invoice is enough.

Without a valid proof of purchase, a warranty claim can be refused.

Has your item become defective and do you suspect it is covered by warranty? Then we look at this case by case.

Within the return period
If you receive an item that is already defective on delivery and you are still within the return period, you can return it according to the applicable return procedure. In that case, please contact us as soon as possible.

Outside the return period
If the return period has expired but the warranty is still running, you can request a repair.

• Purchase through the webshop
• Report the problem through your account or contact our customer service. We will guide you through the process.
• Purchase in the shop
• Bring the item to the shop or contact our customer service in advance to discuss the next steps.

For large or fixed installations (such as reverse osmosis systems or tanks), this always happens in consultation.

If the warranty has expired, or the defect is not covered by the warranty conditions (for example through wear, incorrect use or external damage), then

a repair can sometimes still be carried out against payment.

Before a paid repair is carried out:

• you receive an estimate of the repair costs
• we do not carry out any repair without your explicit approval

In that case you can choose to:

• have the item repaired against payment
• have the item returned without repair (any inspection or transport costs can be charged)

If a repair is no longer technically or economically worthwhile, we will let you know.