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In-store pickup

How in-store pickup works

At Window Cleaner Depot, pickup is only possible at our physical shop. Collection at parcel points or external pickup points is not available.

Pickup is a handy option when you:

  • want to avoid shipping costs
  • want your equipment quickly
  • order large or heavy equipment

Choose ‘In-store pickup’ at checkout

When is pickup available?

In-store pickup is available for:

  • webshop orders for which pickup was selected
  • products that are in stock or are prepared for you

For some products (such as custom work, reverse osmosis systems or large systems), pickup is only possible after confirmation.
As soon as your order is ready, you will receive a confirmation by email.

Collecting your order

Once you have received the confirmation email, you can collect your order at the shop in Houthulst during opening hours.

When you collect your order, we ask for:

  • your order confirmation (digital or printed)
  • a valid proof of identity

This helps us hand over your order correctly and safely.

When is the shop open?

You can collect your order at our shop during opening hours: Monday: 08:30–12:00, 13:00–17:30 Tuesday: 08:30–12:00, 13:00–17:30 Wednesday: 08:30–12:00, 13:00–17:30 Thursday: 08:30–12:00, 13:00–17:30 Friday: 08:30–12:00, 13:00–16:00 Saturday: closed Sunday: closed Please bear in mind public holidays or exceptional closures. If necessary, we will let you know in advance.

Where can I collect my order?

At our physical shop: Window Cleaner Depot – Adhemar Lavensstraat 5F 8650 Houthulst

Not collected?

Can’t collect your order straight away? No problem.

Orders are reserved for you for a limited period. If the order is not collected in time and no further arrangements are made, the order may be cancelled and refunded.
If you would still like to collect the order later or have it shipped after all, please contact our customer service to discuss this.

Frequently asked questions

Can someone else collect my order?

Yes, that is possible. Just make sure that person can show the order confirmation and identify themselves.

Can I have my order collected by a haulier or courier?

In principle this is not the intention. If you cannot collect an order yourself, we recommend choosing delivery by Window Cleaner Depot. That way the transport is handled correctly and insured. Exceptionally, collection by your own haulier is only possible after prior consultation with our customer service. In that case, collection is entirely at the customer’s own risk.

I don’t see the ‘In-store pickup’ option

Then pickup is not possible for that specific product or order. This may be the case, for example, with certain custom products, orders in progress or insufficient stock. If in doubt, please contact our customer service.

More information