At Window Cleaner Depot you can pay safely and easily using the payment methods available in the webshop. The available options can vary depending on the type of customer (private or business) and the type of order.

Standard payment methods:

• iDEAL
• Bancontact
• Credit card (Visa, Mastercard)
• Apple Pay

Payment takes place during checkout, unless you qualify for ordering on invoice (see below). This is only possible after explicit consultation and approval by Window Cleaner Depot, under the applicable conditions.

Window Cleaner Depot offers ordering on invoice for business customers. This is not a standard pay-later option, but a separate option under specific conditions.

This decision is made entirely by Window Cleaner Depot and is the exception rather than the rule.

Ordering on invoice is only possible when:

• you have a valid VAT number
• you have a business account in the Window Cleaner Depot webshop
• your account has been validated and approved in advance
• you have been given explicit permission to order on invoice

Once approved, you can choose to order on invoice at checkout, with a payment term of 14 days.

In exceptional cases a payment can fail technically while the amount has temporarily been reserved or debited by your financial institution.

No worries:

• the amount is released automatically
• the processing time depends on your bank or payment method

This usually happens within a few working days. If it is still not resolved after that period, please contact our customer service. Window Cleaner Depot cannot speed up this process. It is handled entirely by your financial institution.

If you pay (partly) with a gift card and the payment is not completed correctly, it may look as if the balance has disappeared.

This balance is made available again automatically. If this takes exceptionally long, please contact our customer service so we can look into it.

Payment not going through straight away? This may help:

• try again later (there may be a temporary outage)
• use a different payment method or another card
• try a different browser or device

If the problem persists, please contact our customer service.