Not completely happy with your purchase and returning an item in line with our return conditions? Then we refund the purchase amount once the return has been processed correctly.

The refund takes place within the legal term of 14 days, counting from:

• the moment the return was registered, and
• the moment we received and checked the item

The refund is always made via the original payment method.

1. Register your return

• Webshop purchase: register your return through your account in the webshop
• In-store purchase: bring the item back to the shop or contact customer service

1. Return or drop off the item: The product must meet the return conditions and be packaged correctly.
2. Check & processing: We check the item once we receive it. You will receive a confirmation as soon as the return has been processed.
3. Refund: Once approved, the amount is refunded via the original payment method.

Please keep in mind that banks or the payment platform sometimes need extra processing time. A refund is not back in your account instantly.

An order can be cancelled as long as it has not been shipped.

• Webshop orders can be cancelled through your account or through customer service
• Once the cancellation has been processed, the amount paid is refunded automatically

You will receive a confirmation as soon as the cancellation has been processed.

In exceptional cases a payment can fail technically while the amount has temporarily been reserved or debited.

No worries:

• the amount is released automatically
• the processing time depends on your bank or payment method

This usually happens within a few working days. If it is still not resolved after that period, please contact our customer service.

If you pay (partly) with a gift card and the payment is not completed correctly, it may look as if the balance has disappeared.

This balance is made available again automatically. If this takes exceptionally long, please contact our customer service so we can look into it.

If you accidentally paid too much or something went wrong with the payment, the amount overpaid is refunded automatically. The processing time depends on the situation and the payment method. If anything is unclear, you can always contact our customer service.