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Payment reminders and collections

In short

Window Cleaner Depot works mainly with business customers. Invoices must be paid correctly and on time, in line with the agreed payment terms.

When a payment is not made, payment reminders follow. If payment still does not happen after repeated contact, the file will be transferred to an external collections partner.

Payment terms

For business customers who order on invoice, a payment term of 14 days applies, unless agreed otherwise in writing.
The payment term starts on the invoice date as stated on the invoice.

Payment reminders

When an invoice is not paid on time, the follow-up goes as follows:

  1. First reminder: A friendly payment reminder with the outstanding amount and the due date.
  2. Formal notice of default: If payment is still not made, a formal reminder follows. From this moment on, statutory interest and collection costs are charged.
  3. Final demand: If payment is still not made, the file will be prepared for transfer to a collections partner.

The timing and content of these reminders comply with Belgian legislation.

When do you receive a reminder?

A payment reminder can be sent when:
the payment term has expired
the payment has not (correctly) been processed yet
the invoice is partly or fully outstanding

A payment reminder can be sent when: the payment term has expired, the payment has not (correctly) been processed yet, or the invoice is partly or fully outstanding

Please keep in mind that processing payments can take a few working days. It is possible that a reminder and your payment cross paths.

Statutory collection costs (Belgium)

For Belgian business customers, the rules of the Act on combating late payment in commercial transactions apply.

In case of late payment, Window Cleaner Depot may charge: statutory interest for late payment, a fixed compensation for collection costs, any additional reasonable collection costs

These costs are only charged when payment is still not made after a reminder, and they are clearly stated in the communication.

International customers

For customers outside Belgium, the payment and collection rules apply of:

  • the applicable contract
  • and/or the applicable European or international regulations

In international files:

  • different payment terms
  • different interest rates
  • and different collection procedures may apply

Any additional costs or transfer to a foreign collections partner always happens in line with the applicable legislation.

Frequently asked situations

I have already paid

It may be that your payment and the reminder crossed paths. As soon as the payment has been processed correctly, the reminder lapses automatically. In that case you do not have to do anything.

I have returned (part of) the order

When a return is processed correctly, the invoice is adjusted or credited. Until the return has been processed, you may still receive a reminder. Once the return has been approved, the payment obligation for that part lapses.

I have not received the order

First check the status of your order and the delivery address. If there really is a problem with the delivery, please contact our customer service so we can look into it before any further payment.

I cannot pay my invoice at the moment

Ordering on invoice is a business payment arrangement. If payment structurally fails to arrive, Window Cleaner Depot may: block further orders, restrict payment options and/or transfer the file to a collections partner

Always get in touch in good time if there are problems. Early consultation prevents further steps.

Collections

When an invoice remains unpaid after several reminders, the file can be transferred to an external collections partner.

From that moment on:

  • all further communication goes through this partner
  • additional costs may be charged
  • Window Cleaner Depot can no longer make individual payment arrangements

The details of the collections partner and the file number are always clearly communicated.

Contact for payment questions

Do you have questions about an outstanding invoice, a reminder or a payment? Please contact our customer service as soon as possible and always state your invoice number.

support@windowcleanerdepot.com

More information

Refunds

Refunds after a return or cancellation