Window Cleaner Depot delivers professional and often heavy machines, such as reverse osmosis systems, tanks, reels and complete cleaning systems. Because of their nature and complexity, different delivery and installation conditions apply to these products than to standard parcels.

Some machines can be delivered without installation, others can only be bought including installation by Window Cleaner Depot. This is to guarantee they work properly and correctly.

Large and heavy machines include, among others:

• built-in reverse osmosis systems
• static reverse osmosis systems
• fixed or mobile water units
• complete systems with pump, controller and reel
• custom installations or professionally assembled equipment

These products often require:

• special transport
• technical knowledge
• correct installation to work safely and efficiently

The delivery of large or heavy machines always happens in consultation.

Depending on the product:

• the delivery is scheduled through (external) transport
• the machine is delivered on the ground floor or at an agreed location
• specific delivery conditions apply

Delivery takes place up to an accessible unloading point. Moving the machine inside buildings, up stairs or into technical rooms is not a standard part of the delivery, unless agreed in advance.

The exact conditions and any transport costs are communicated clearly in advance.

For certain machines, Window Cleaner Depot offers a professional installation.

An installation can include, among other things:

• placing the system
• connecting the parts
• a technical check
• basic explanation of how it works and how to use it

Installation always happens by appointment and at a location agreed in advance.

Some machines can only be bought including installation by Window Cleaner Depot.

This is the case when:

• correct installation is essential for it to work
• safety or warranty depends on how it is installed
• the machine is built to measure

In these cases, installing it yourself or having it installed by third parties is not permitted. This is clearly stated on the product page or when requesting a quote.

The customer is responsible for:

• easy access to the delivery or installation location
• enough space to place the machine, couplings and connections safely.
• the correct facilities (such as power, water, drainage if needed)

If the location is hard to reach (stairs, narrow passages, differences in height, limited access), this must be reported in advance. Extra costs or adapted scheduling can apply.