As soon as your order has been shipped, you will receive a confirmation email. For most shipments we also send a track & trace so you can follow your delivery.

Delivery is handled by external carriers. We do everything we can to have your order delivered on time, but in exceptional cases delays can occur.

Delivery times are indicative and can be affected by:

• busy periods at the carriers
• weather conditions
• unforeseen logistical problems
• special or oversized transport

When a delivery is exceptionally delayed, we try to inform you as quickly as possible. If you notice something is wrong yourself, feel free to contact us.

Have you received an item that does not match what you ordered? Please report this within 14 days at the latest. Then we will sort it out together.

Purchased through the webshop
Report the problem as soon as possible through your webshop account or contact our customer service. Mention your order number and briefly describe what went wrong.

Purchased in the shop
When you buy in the shop, you choose the equipment yourself. In that case there is normally no question of receiving the wrong item.
If you did take the wrong item home from the shop, this is handled as a standard return, according to the applicable return conditions.

Have you received a parcel you were not expecting? There are a few possible situations.

Is your name and address on the parcel?
Then it may be an order someone else placed for you, or a delivery that was expected earlier. Check your recent orders or contact us.

Is there a different address or a different name on the parcel?
Then something probably went wrong during delivery. In that case, contact our customer service so we can handle this correctly.

Delivery to a PO box address is only possible to a limited extent.

In general:

• standard parcels can sometimes be delivered to a PO box
• large, heavy or bulky products cannot be delivered to a PO box address

If delivery to a PO box address is not possible, we will ask for an alternative delivery address.