Window Cleaner Depot ships professional equipment for window cleaners and cleaning companies. The available delivery options and shipping costs depend on the type of product, the weight, the volume and the delivery method chosen.

The applicable shipping costs are always shown clearly during checkout, before you confirm your order.

For large, heavy or bulky products (such as reverse osmosis systems, tanks, ladders or complete systems), different shipping conditions or transport costs can apply. In that case, delivery always happens in consultation.

The shipping costs depend on:

• the weight and volume of your order
• the delivery address
• the delivery method chosen

The exact shipping costs are always shown clearly before you confirm your order.

For large or bulky products, different transport costs can apply. In that case we will contact you to agree on the details.

The expected delivery time is stated on the product page and during the order process.

Keep in mind:

• products that are in stock
• products that are delivered to order or made to measure
• deliveries via external carriers

Delivery times are indicative and can be affected by busy periods, availability or transport.

Where possible, we try to ship your order in one delivery.

When products have different delivery times, your order can:

• be split into several deliveries
• or be bundled once everything is available

The delivery method chosen can affect the delivery time. Where possible, this is communicated clearly in advance.

With larger orders, it can happen that products are delivered in several shipments.You always receive clear information about this through your account.

For most shipments you receive a track & trace as soon as your order has been shipped.

With some deliveries (for example smaller shipments or special transport), a track & trace may not be available. In that case you are informed about the shipment by email.

You can also choose to collect your order at our shop in Houthulst.

Collection is possible:

• after confirmation that your order is ready
• during the shop’s opening hours

Collection in the shop is free.

For large, heavy or bulky products (such as reverse osmosis systems, tanks, ladders or complete systems), adapted delivery conditions often apply.

In these cases:

• delivery usually happens by freight transport
• we contact you in advance
• any extra transport costs are communicated clearly
• it can be mandatory to be present to receive the shipment (for example with ladders).

Delivery to a PO box address is only possible to a limited extent.

In general:

• standard parcels can sometimes be delivered to a PO box
• large, heavy or bulky products cannot be delivered to a PO box address

If delivery to a PO box address is not possible, we will ask for an alternative delivery address.