Specific payment terms may apply to custom products, professional installations and project-based orders. These differ from standard webshop orders and are always communicated in advance.

These payment terms apply to:

• custom products
• reverse osmosis systems
• fixed or mobile systems
• installations by Window Cleaner Depot
• quote and project orders
• repair jobs

Depending on the project:

• a deposit may be requested (this amounts to 50% of the total sum.)
• full payment in advance may be required
• an adjusted payment term may apply

The exact terms are set out in:

• the quote
• the order confirmation
• or a written agreement

Custom work, production, delivery or installation only starts:

• once the agreed deposit has been received
• or after full payment, if required

As long as payment has not been received, no materials are ordered and no works are scheduled.

Custom-made installations CANNOT be cancelled, as they are specific to the buyer.