Restrictions & Refusal of Payment Methods
In short
Window Cleaner Depot offers several payment methods. In certain situations it may be necessary to restrict or refuse payment methods in order to guarantee correct and secure processing.
Availability of payment methods
Not every payment method is available in every situation. The visible payment options can vary based on:
- the type of customer (private or business)
- the order amount
- the type of product
- the order history
The available payment methods are always shown clearly during checkout.
When can a payment method be refused?
Window Cleaner Depot may restrict or refuse payment methods in, among others, the following cases:
- outstanding or overdue invoices
- previous payment issues
- exceptionally high order amounts
- custom work, installations or project-related orders
- increased financial or logistical risk
In these situations, you may be asked to:
- pay in advance
- choose a different payment method
- or contact customer service first
Consequences for your order
When a payment method is not available:
- the order cannot be completed
- or the order will only be processed once payment has been received
Window Cleaner Depot reserves the right to refuse orders until correct payment has been received.
Frequently asked situations
Why do I see fewer payment options than before?
The available payment methods are determined automatically based on your account and order.
Can customer service activate a payment method?
No. Payment methods cannot be activated manually.
More information
What happens in case of late payment
Refunds after a return or cancellation
View invoices, pay and VAT information
Payments in euros and exchange rate information
Why some payment options are not available
Different payment terms for projects
