Customs, VAT & import
Prices and VAT
All prices at Window Cleaner Depot are shown excluding VAT, but can be shown including VAT using the toggle at the top of the menu.
For deliveries:
- within Belgium and the EU, the applicable VAT rules apply
- outside the EU, VAT cannot be charged in advance
The correct VAT handling depends on the country of delivery and the type of customer.
Import duties and local costs
With deliveries outside the European Union, extra costs can apply, such as:
- import duties
- local taxes
- customs costs or administration costs
These costs:
- are determined by the local authorities
- are always borne by the customer
- fall outside the control of Window Cleaner Depot
Window Cleaner Depot cannot estimate these costs exactly in advance or influence them.
Customs clearance
Customs clearance is handled by:
- the carrier
- and/or the local customs authorities
Any delays due to customs checks fall outside the responsibility of Window Cleaner Depot.
If additional documents or information are needed, the customer can be contacted about this by the carrier or customs.
More information
Delivery methods, shipping costs and time frames
Delivery of large or heavy orders
Collecting your order on site
Late, wrong or incomplete delivery
Delivery outside Belgium and available countries
