{"id":20407,"date":"2026-08-28T05:38:18","date_gmt":"2026-08-28T03:38:18","guid":{"rendered":"https:\/\/wcd.isbijnaonline.be\/klantenservice\/garantie-en-reparatie\/garantie\/"},"modified":"2026-10-01T17:26:25","modified_gmt":"2026-10-01T15:26:25","slug":"garantie","status":"publish","type":"klantenservice","link":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/garantie-reparation\/garantie\/","title":{"rendered":"Garantie"},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/windowcleanerdepot.com\/fr\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/garantie-reparation\/\">Garantie &#038; R\u00e9paration<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\">Garantie<\/span><\/span><\/div>\n\n<div class=\"rw-container wp-block-ramenwasser-container\">\n\t\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-in-page-nav rw-in-page-nav--nav-25 rw-in-page-nav--sticky wp-block-ramenwasser-in-page-navigation\">\n\t<div class=\"rw-in-page-nav__grid\">\n\t\t\t\t\t<nav class=\"rw-in-page-nav__nav\" aria-label=\"Contenu de cette page\">\n\t\t\t\t<ul class=\"rw-in-page-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#en-bref\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">En bref<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#garantie-du-fabricant\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Garantie du fabricant<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#garantie-legale\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Garantie l\u00e9gale<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#quest-ce-qui-nest-pas-couvert-par-la-garantie\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Qu&#039;est-ce qui n&#039;est pas couvert par la garantie ?<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#preuve-de-garantie\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Preuve de garantie<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#produit-defectueux-a-la-reception\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Produit d\u00e9fectueux \u00e0 la r\u00e9ception<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/nav>\n\t\t\n\t\t<div class=\"rw-in-page-nav__content\">\n\t\t\t\t\t\t\t<h2 class=\"rw-in-page-nav__title\">Garantie<\/h2>\n\t\t\t\n\t\t\t<div class=\"rw-in-page-nav__sections\">\n\t\t\t\t\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"en-bref\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">En bref<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Lorsque vous achetez un produit chez Window Cleaner Depot, vous pouvez vous attendre \u00e0 ce qu&rsquo;il fonctionne correctement dans le cadre d&rsquo;un usage professionnel normal. Selon le type de produit et le fabricant, vous pouvez avoir droit \u00e0 la garantie en cas de d\u00e9faut.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La garantie concerne des droits et des conditions, pas l&rsquo;ex\u00e9cution pratique des r\u00e9parations. Sur cette page, nous expliquons quand vous avez droit \u00e0 la garantie et ce qui est couvert ou non.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le traitement pratique des r\u00e9parations est expliqu\u00e9 sur la page <a href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retours-annulations\/\">R\u00e9parations &amp; remises en \u00e9tat<\/a>.<\/p>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"garantie-du-fabricant\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Garantie du fabricant<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">La plupart des produits chez Window Cleaner Depot sont couverts par la garantie du fabricant. Cette garantie est accord\u00e9e par le fabricant et s&rsquo;applique pendant une p\u00e9riode d\u00e9termin\u00e9e par celui-ci.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le cadre de la garantie du fabricant, vous avez droit \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>une r\u00e9paration<\/li>\n\n\n\n<li>un remplacement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00e0 condition que :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le produit a \u00e9t\u00e9 utilis\u00e9 de mani\u00e8re normale et correcte<\/li>\n\n\n\n<li>le d\u00e9faut n&rsquo;est pas la cons\u00e9quence d&rsquo;une usure, d&rsquo;un usage incorrect, d&rsquo;un montage erron\u00e9 ou de dommages externes<\/li>\n\n\n\n<li>les conditions de garantie du fabricant sont respect\u00e9es<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les conditions exactes et la dur\u00e9e de la garantie du fabricant diff\u00e8rent selon la marque et le produit. Ces informations se trouvent g\u00e9n\u00e9ralement dans la documentation du produit ou sur l&#8217;emballage.<\/p>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">La garantie du fabricant s&#039;applique-t-elle aussi en cas d&#039;usage professionnel ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Oui, mais en cas d&rsquo;usage professionnel, la garantie est souvent interpr\u00e9t\u00e9e plus strictement qu&rsquo;en cas d&rsquo;usage priv\u00e9. Un usage intensif ou continu peut influencer l&rsquo;\u00e9valuation d&rsquo;une demande de garantie.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Qui d\u00e9cide si quelque chose rel\u00e8ve de la garantie du fabricant ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>L&rsquo;\u00e9valuation se fait sur la base des conditions du fabricant. Dans certains cas, le produit est examin\u00e9 par le fabricant ou par un point de service agr\u00e9\u00e9.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"garantie-legale\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Garantie l\u00e9gale<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Outre la garantie du fabricant, il existe aussi la garantie l\u00e9gale. Celle-ci implique qu&rsquo;un produit doit faire ce que vous pouvez raisonnablement en attendre dans le cadre d&rsquo;un usage normal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il n&rsquo;existe pas de p\u00e9riode de garantie fixe. La dur\u00e9e de la garantie l\u00e9gale d\u00e9pend notamment de :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le type de produit<\/li>\n\n\n\n<li>la nature de l&rsquo;usage professionnel<\/li>\n\n\n\n<li>le prix et la dur\u00e9e de vie attendue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si un d\u00e9faut se pr\u00e9sente dans un d\u00e9lai raisonnable et qu&rsquo;il n&rsquo;est pas la cons\u00e9quence d&rsquo;un usage incorrect, nous examinons ensemble si une solution est possible.<\/p>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">La garantie l\u00e9gale est-elle automatiquement plus longue que la garantie du fabricant ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Pas n\u00e9cessairement. La garantie l\u00e9gale ne signifie pas une p\u00e9riode suppl\u00e9mentaire fixe, mais une \u00e9valuation bas\u00e9e sur le caract\u00e8re raisonnable et sur l&rsquo;usage.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"quest-ce-qui-nest-pas-couvert-par-la-garantie\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Qu&#039;est-ce qui n&#039;est pas couvert par la garantie ?<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">La garantie est exclue lorsque le d\u00e9faut est la cons\u00e9quence :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d&rsquo;une usure normale<\/li>\n\n\n\n<li>d&rsquo;un usage intensif ou incorrect<\/li>\n\n\n\n<li>d&rsquo;un usage en dehors des sp\u00e9cifications du produit<\/li>\n\n\n\n<li>d&rsquo;un montage ou d&rsquo;une installation erron\u00e9s<\/li>\n\n\n\n<li>de modifications ou de r\u00e9parations effectu\u00e9es par des tiers<\/li>\n\n\n\n<li>de dommages survenus pendant le transport apr\u00e8s la livraison<\/li>\n\n\n\n<li>de facteurs externes tels que les dommages dus \u00e0 une chute, \u00e0 l&rsquo;eau ou au gel<\/li>\n\n\n\n<li>des prestations fournies \/ heures de travail<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En outre, les pi\u00e8ces consommables et sujettes \u00e0 l&rsquo;usure ne sont g\u00e9n\u00e9ralement pas couvertes par la garantie, notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>les caoutchoucs<\/li>\n\n\n\n<li>les brosses<\/li>\n\n\n\n<li>les filtres<\/li>\n\n\n\n<li>les r\u00e9sines<\/li>\n\n\n\n<li>les tuyaux et raccords<\/li>\n\n\n\n<li>les lames de rechange<\/li>\n\n\n\n<li>les pads, quel qu&rsquo;en soit le type<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Sauf mention contraire explicite du fabricant.<\/p>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Et si je ne suis pas s\u00fbr qu&#039;il s&#039;agisse d&#039;usure ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Dans ce cas, le produit est \u00e9valu\u00e9 sur la base de son usage, de son \u00e2ge et de son application. L&rsquo;usure due \u00e0 un usage professionnel normal n&rsquo;est g\u00e9n\u00e9ralement pas couverte par la garantie.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"preuve-de-garantie\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Preuve de garantie<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Votre facture ou preuve d&rsquo;achat vaut comme preuve de garantie.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Achat sur la boutique en ligne : disponible dans votre compte de la boutique en ligne<\/li>\n\n\n\n<li>Achat en magasin : facture originale ou ticket de caisse<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Sans preuve d&rsquo;achat valable, une demande de garantie peut \u00eatre refus\u00e9e.<\/p>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Une confirmation de commande suffit-elle ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Non. Seule une facture ou une preuve d&rsquo;achat officielle vaut comme preuve de garantie.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"produit-defectueux-a-la-reception\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Produit d\u00e9fectueux \u00e0 la r\u00e9ception<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Si vous recevez un article d\u00e9j\u00e0 d\u00e9fectueux \u00e0 la livraison, cela doit \u00eatre signal\u00e9 le plus rapidement possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selon la situation :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>l&rsquo;article peut \u00eatre renvoy\u00e9 dans le d\u00e9lai de retour<\/li>\n\n\n\n<li>ou une solution adapt\u00e9e est propos\u00e9e<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si un envoi est livr\u00e9 endommag\u00e9, refusez-le aupr\u00e8s du service de livraison. Si vous acceptez malgr\u00e9 tout l&rsquo;envoi, cela se fait sous votre propre responsabilit\u00e9 et Window Cleaner Depot ne peut pas \u00eatre tenu responsable des marchandises ou produits endommag\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consultez \u00e9galement la page <a href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retours-annulations\/\">Retours &amp; annulations<\/a> \u00e0 ce sujet.<\/p>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Cela vaut-il aussi pour les appareils volumineux ou lourds ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Oui, mais pour les appareils volumineux ou techniques, cela est toujours examin\u00e9 au cas par cas, \u00e9tant donn\u00e9 qu&rsquo;ils ne peuvent pas \u00eatre renvoy\u00e9s de mani\u00e8re standard.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-grid rw-block-grid--2 wp-block-ramenwasser-grid-2\">\n\t\t<header class=\"rw-block__header\">\n\t\t\t\t\t<h2 class=\"rw-block__title\">Plus d&#039;informations<\/h2>\n\t\t\t\t\t<\/header>\n\t\n\t\t\t<div class=\"rw-block-grid__items rw-block-grid__items--2\">\n\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/garantie-reparation\/reparations-et-remises-en-etat\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">R\u00e9parations &amp; remises en \u00e9tat<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Comment se d\u00e9roulent les r\u00e9parations et quand un rendez-vous est n\u00e9cessaire<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/garantie-reparation\/reparations-hors-garantie\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">R\u00e9parations hors garantie<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Co\u00fbts, examen et conditions<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/garantie-reparation\/service-entretien\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Service &amp; entretien<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Entretien pr\u00e9ventif et interventions de maintenance<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n<\/section>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n","protected":false},"featured_media":0,"parent":20335,"menu_order":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20407","klantenservice","type-klantenservice","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Garantie - Window Cleaner Depot<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/garantie-reparation\/garantie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garantie - Window Cleaner Depot\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/garantie-reparation\/garantie\/\" \/>\n<meta property=\"og:site_name\" content=\"Window Cleaner Depot\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ramenwasserdepot\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-01T15:26:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/garantie-reparation\\\/garantie\\\/\",\"url\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/garantie-reparation\\\/garantie\\\/\",\"name\":\"Garantie - Window Cleaner Depot\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/#website\"},\"datePublished\":\"2026-08-28T03:38:18+00:00\",\"dateModified\":\"2026-10-01T15:26:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/garantie-reparation\\\/garantie\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/garantie-reparation\\\/garantie\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/garantie-reparation\\\/garantie\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Garantie &#038; 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