{"id":20383,"date":"2026-08-27T16:28:18","date_gmt":"2026-08-27T14:28:18","guid":{"rendered":"https:\/\/wcd.isbijnaonline.be\/klantenservice\/verzending-levering\/problemen-bij-bezorging\/"},"modified":"2026-10-02T10:52:07","modified_gmt":"2026-10-02T08:52:07","slug":"problemes-de-livraison","status":"publish","type":"klantenservice","link":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/","title":{"rendered":"Probl\u00e8mes de livraison"},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/windowcleanerdepot.com\/fr\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/\">Exp\u00e9dition &#038; livraison<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\">Probl\u00e8mes de livraison<\/span><\/span><\/div>\n\n<div class=\"rw-container wp-block-ramenwasser-container\">\n\t\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-in-page-nav rw-in-page-nav--nav-25 rw-in-page-nav--sticky wp-block-ramenwasser-in-page-navigation\">\n\t<div class=\"rw-in-page-nav__grid\">\n\t\t\t\t\t<nav class=\"rw-in-page-nav__nav\" aria-label=\"Contenu de cette page\">\n\t\t\t\t<ul class=\"rw-in-page-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#suivre-votre-colis\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Suivre votre colis<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#ma-livraison-est-retardee\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Ma livraison est retard\u00e9e<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#article-recu-incorrect\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Article re\u00e7u incorrect<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#vous-avez-recu-un-colis-inattendu\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Vous avez re\u00e7u un colis inattendu<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#livraison-a-une-boite-postale\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Livraison \u00e0 une bo\u00eete postale<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/nav>\n\t\t\n\t\t<div class=\"rw-in-page-nav__content\">\n\t\t\t\t\t\t\t<h2 class=\"rw-in-page-nav__title\">Probl\u00e8mes de livraison<\/h2>\n\t\t\t\n\t\t\t<div class=\"rw-in-page-nav__sections\">\n\t\t\t\t\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"suivre-votre-colis\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Suivre votre colis<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">D\u00e8s que votre commande est exp\u00e9di\u00e9e, vous recevrez un e-mail de confirmation. Pour la plupart des envois, nous envoyons \u00e9galement un track &amp; trace afin que vous puissiez suivre votre livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La livraison est effectu\u00e9e par des transporteurs externes. Nous faisons tout notre possible pour livrer votre commande \u00e0 temps, mais, dans des cas exceptionnels, un retard peut survenir.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/windowcleanerdepot.com\/fr\/mijn-account\/orders\/\" style=\"border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px;background-color:#0044f1;padding-top:var(--wp--preset--spacing--2);padding-right:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--2);padding-left:var(--wp--preset--spacing--4)\">Consultez votre commande dans votre compte<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Je n&#039;ai pas re\u00e7u de track &amp; trace<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Tous les envois ne disposent pas automatiquement d&rsquo;un num\u00e9ro de suivi (par exemple pour les \u00e9chelles. Celles-ci partent toujours du fabricant et WCD n&rsquo;a pas acc\u00e8s \u00e0 leur logistique.) Si vous ne recevez rien et avez un doute, contactez notre service client.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Mon colis aurait d\u00e9j\u00e0 d\u00fb \u00eatre livr\u00e9<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>V\u00e9rifiez d&rsquo;abord le track &amp; trace ou l&rsquo;e-mail de confirmation. Si la livraison est retard\u00e9e ou incertaine, nous vous aiderons volontiers.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"ma-livraison-est-retardee\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Ma livraison est retard\u00e9e<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Les d\u00e9lais de livraison sont indicatifs et peuvent \u00eatre influenc\u00e9s par :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>affluence chez les transporteurs<\/li>\n\n\n\n<li>conditions m\u00e9t\u00e9orologiques<\/li>\n\n\n\n<li>probl\u00e8mes logistiques impr\u00e9vus<\/li>\n\n\n\n<li>transport sp\u00e9cial ou volumineux<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque une livraison est exceptionnellement retard\u00e9e, nous essayons de vous informer d\u00e8s que possible. Si vous constatez vous-m\u00eame qu&rsquo;il y a un probl\u00e8me, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter.<\/p>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"article-recu-incorrect\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Article re\u00e7u incorrect<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Avez-vous re\u00e7u un article qui ne correspond pas \u00e0 votre commande ? Signalez-le au plus tard dans les 14 jours. Nous le r\u00e9glerons ensemble.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Achat via la boutique en ligne<\/strong><br>Signalez le probl\u00e8me d\u00e8s que possible via votre compte boutique en ligne ou contactez notre service client. Indiquez votre num\u00e9ro de commande et d\u00e9crivez bri\u00e8vement ce qui s&rsquo;est mal pass\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Achat en magasin<\/strong><br>Pour les achats en magasin, vous choisissez vous-m\u00eame le produit. Dans ce cas, il n&rsquo;est normalement pas question d&rsquo;un article re\u00e7u par erreur.<br>Si vous avez n\u00e9anmoins emport\u00e9 le mauvais article du magasin, cela sera trait\u00e9 comme un retour ordinaire, conform\u00e9ment aux conditions de retour en vigueur.<\/p>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"vous-avez-recu-un-colis-inattendu\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Vous avez re\u00e7u un colis inattendu<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Avez-vous re\u00e7u un colis que vous n&rsquo;attendiez pas ? Dans ce cas, plusieurs situations sont possibles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Votre nom et votre adresse figurent-ils sur le colis ?<\/strong><br>Il peut s&rsquo;agir d&rsquo;une commande pass\u00e9e par quelqu&rsquo;un d&rsquo;autre pour vous ou d&rsquo;une livraison attendue plus t\u00f4t. V\u00e9rifiez vos commandes r\u00e9centes ou contactez-nous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Le colis porte-t-il une autre adresse ou un autre nom ?<\/strong><br>Alors il y a probablement eu une erreur lors de la livraison. Dans ce cas, contactez notre service client afin que nous puissions r\u00e9gler cela correctement.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-small-font-size has-custom-font-size wp-element-button\" href=\"mailto:support@windowcleanerdepot.com\" style=\"border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px;background-color:#0044f1;padding-top:var(--wp--preset--spacing--2);padding-right:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--2);padding-left:var(--wp--preset--spacing--4)\">Contactez le service client<\/a><\/div>\n<\/div>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"livraison-a-une-boite-postale\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Livraison \u00e0 une bo\u00eete postale<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">La livraison \u00e0 une bo\u00eete postale est limit\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En g\u00e9n\u00e9ral :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les colis standard peuvent parfois \u00eatre livr\u00e9s \u00e0 une bo\u00eete postale<\/li>\n\n\n\n<li>Les produits volumineux, lourds ou de grande taille ne peuvent pas \u00eatre livr\u00e9s \u00e0 une bo\u00eete postale<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si la livraison \u00e0 une bo\u00eete postale n&rsquo;est pas possible, nous vous demanderons une adresse de livraison alternative.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\t<header class=\"rw-block__header\">\n\t\t\t\t\t<h2 class=\"rw-block__title\">Questions fr\u00e9quentes<\/h2>\n\t\t\t\t\t<\/header>\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Que se passe-t-il si mon colis arrive endommag\u00e9 ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Signalez-le d\u00e8s que possible \u00e0 la r\u00e9ception et contactez notre service client. Joignez des photos si possible.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Puis-je encore modifier mon adresse de livraison ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Une fois la commande exp\u00e9di\u00e9e, il n&rsquo;est g\u00e9n\u00e9ralement plus possible de modifier l&rsquo;adresse de livraison. Contactez-nous d\u00e8s que possible pour voir ce qu&rsquo;il est encore possible de faire.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-grid rw-block-grid--2 wp-block-ramenwasser-grid-2\">\n\t\t<header class=\"rw-block__header\">\n\t\t\t\t\t<h2 class=\"rw-block__title\">Plus d&#039;informations<\/h2>\n\t\t\t\t\t<\/header>\n\t\n\t\t\t<div class=\"rw-block-grid__items rw-block-grid__items--2\">\n\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/options-et-frais-de-livraison\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Options de livraison et frais<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Modes de livraison, frais d&rsquo;exp\u00e9dition et d\u00e9lais<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/verzending-levering\/grote-bestellingen-bezorgen\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Livraison des grosses commandes<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Livraison de commandes volumineuses ou lourdes<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/ophalen-in-winkel\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Retrait en magasin<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Retrait de la commande sur place<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/verzending-levering\/internationale-levering\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Livraison internationale<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Livraison hors de Belgique et pays disponibles<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/douane-tva-importation\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Douane, TVA &amp; importation<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Droits d&rsquo;importation et frais locaux \u00e0 l&rsquo;int\u00e9rieur et en dehors de l&rsquo;UE<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n<\/section>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n","protected":false},"featured_media":0,"parent":20352,"menu_order":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20383","klantenservice","type-klantenservice","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Probl\u00e8mes de livraison - Window Cleaner Depot<\/title>\n<meta name=\"description\" content=\"Pakket vertraagd, verkeerd geleverd of niet ontvangen? Zo volg je je zending op en meld je een probleem bij de klantendienst van WCD.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problemen bij bezorging\" \/>\n<meta property=\"og:description\" content=\"Pakket vertraagd, verkeerd geleverd of niet ontvangen? Zo volg je je zending op en meld je een probleem bij de klantendienst van Window Cleaner Depot.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/\" \/>\n<meta property=\"og:site_name\" content=\"Window Cleaner Depot\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ramenwasserdepot\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-02T08:52:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/expedition-livraison\\\/problemes-de-livraison\\\/\",\"url\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/expedition-livraison\\\/problemes-de-livraison\\\/\",\"name\":\"Probl\u00e8mes de livraison - Window Cleaner Depot\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/#website\"},\"datePublished\":\"2026-08-27T14:28:18+00:00\",\"dateModified\":\"2026-10-02T08:52:07+00:00\",\"description\":\"Pakket vertraagd, verkeerd geleverd of niet ontvangen? Zo volg je je zending op en meld je een probleem bij de klantendienst van WCD.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/expedition-livraison\\\/problemes-de-livraison\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/expedition-livraison\\\/problemes-de-livraison\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/expedition-livraison\\\/problemes-de-livraison\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Exp\u00e9dition &#038; livraison\",\"item\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/service-client\\\/expedition-livraison\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Probl\u00e8mes de livraison\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/\",\"name\":\"Window Cleaner Depot\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/#organization\",\"name\":\"Window Cleaner Depot\",\"url\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/windowcleanerdepot.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/cropped-logo-scaled-1.png\",\"contentUrl\":\"https:\\\/\\\/windowcleanerdepot.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/cropped-logo-scaled-1.png\",\"width\":2560,\"height\":505,\"caption\":\"Window Cleaner Depot\"},\"image\":{\"@id\":\"https:\\\/\\\/windowcleanerdepot.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ramenwasserdepot\",\"https:\\\/\\\/www.instagram.com\\\/ramenwasserdepot\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ramenwasserdepot\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@ramenwasser_depot\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Probl\u00e8mes de livraison - Window Cleaner Depot","description":"Pakket vertraagd, verkeerd geleverd of niet ontvangen? Zo volg je je zending op en meld je een probleem bij de klantendienst van WCD.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/","og_locale":"fr_FR","og_type":"article","og_title":"Problemen bij bezorging","og_description":"Pakket vertraagd, verkeerd geleverd of niet ontvangen? Zo volg je je zending op en meld je een probleem bij de klantendienst van Window Cleaner Depot.","og_url":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/","og_site_name":"Window Cleaner Depot","article_publisher":"https:\/\/www.facebook.com\/ramenwasserdepot","article_modified_time":"2026-10-02T08:52:07+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/","url":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/","name":"Probl\u00e8mes de livraison - Window Cleaner Depot","isPartOf":{"@id":"https:\/\/windowcleanerdepot.com\/fr\/#website"},"datePublished":"2026-08-27T14:28:18+00:00","dateModified":"2026-10-02T08:52:07+00:00","description":"Pakket vertraagd, verkeerd geleverd of niet ontvangen? Zo volg je je zending op en meld je een probleem bij de klantendienst van WCD.","breadcrumb":{"@id":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/problemes-de-livraison\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/windowcleanerdepot.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Exp\u00e9dition &#038; livraison","item":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/expedition-livraison\/"},{"@type":"ListItem","position":3,"name":"Probl\u00e8mes de livraison"}]},{"@type":"WebSite","@id":"https:\/\/windowcleanerdepot.com\/fr\/#website","url":"https:\/\/windowcleanerdepot.com\/fr\/","name":"Window Cleaner Depot","description":"","publisher":{"@id":"https:\/\/windowcleanerdepot.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/windowcleanerdepot.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/windowcleanerdepot.com\/fr\/#organization","name":"Window Cleaner Depot","url":"https:\/\/windowcleanerdepot.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/windowcleanerdepot.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/windowcleanerdepot.com\/wp-content\/uploads\/2026\/08\/cropped-logo-scaled-1.png","contentUrl":"https:\/\/windowcleanerdepot.com\/wp-content\/uploads\/2026\/08\/cropped-logo-scaled-1.png","width":2560,"height":505,"caption":"Window Cleaner Depot"},"image":{"@id":"https:\/\/windowcleanerdepot.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ramenwasserdepot","https:\/\/www.instagram.com\/ramenwasserdepot\/","https:\/\/www.linkedin.com\/company\/ramenwasserdepot\/","https:\/\/www.tiktok.com\/@ramenwasser_depot"]}]}},"_links":{"self":[{"href":"https:\/\/windowcleanerdepot.com\/fr\/wp-json\/wp\/v2\/klantenservice\/20383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/windowcleanerdepot.com\/fr\/wp-json\/wp\/v2\/klantenservice"}],"about":[{"href":"https:\/\/windowcleanerdepot.com\/fr\/wp-json\/wp\/v2\/types\/klantenservice"}],"up":[{"embeddable":true,"href":"https:\/\/windowcleanerdepot.com\/fr\/wp-json\/wp\/v2\/klantenservice\/20352"}],"wp:attachment":[{"href":"https:\/\/windowcleanerdepot.com\/fr\/wp-json\/wp\/v2\/media?parent=20383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}