{"id":20373,"date":"2026-08-27T15:04:10","date_gmt":"2026-08-27T13:04:10","guid":{"rendered":"https:\/\/wcd.isbijnaonline.be\/klantenservice\/retourneren-annuleren\/garantie-reparatie\/"},"modified":"2026-10-02T09:49:41","modified_gmt":"2026-10-02T07:49:41","slug":"garantie-reparatie","status":"publish","type":"klantenservice","link":"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retours-annulations\/garantie-reparatie\/","title":{"rendered":"Garantie et r\u00e9paration"},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/windowcleanerdepot.com\/fr\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retours-annulations\/\">Retours &#038; annulations<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\">Garantie et r\u00e9paration<\/span><\/span><\/div>\n\n<div class=\"rw-container wp-block-ramenwasser-container\">\n\t\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-in-page-nav rw-in-page-nav--nav-25 rw-in-page-nav--sticky wp-block-ramenwasser-in-page-navigation\">\n\t<div class=\"rw-in-page-nav__grid\">\n\t\t\t\t\t<nav class=\"rw-in-page-nav__nav\" aria-label=\"Contenu de cette page\">\n\t\t\t\t<ul class=\"rw-in-page-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#en-bref\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">En bref<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#garantie-du-fabricant\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Garantie du fabricant<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#garantie-legale\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Garantie l\u00e9gale<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#preuve-de-garantie\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Preuve de garantie<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#un-article-casse\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Un article cass\u00e9 ?<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#payer-une-reparation\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Payer une r\u00e9paration<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/nav>\n\t\t\n\t\t<div class=\"rw-in-page-nav__content\">\n\t\t\t\t\t\t\t<h2 class=\"rw-in-page-nav__title\">Garantie et r\u00e9paration<\/h2>\n\t\t\t\n\t\t\t<div class=\"rw-in-page-nav__sections\">\n\t\t\t\t\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"en-bref\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">En bref<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Lorsque vous achetez quelque chose chez Window Cleaner Depot, vous pouvez partir du principe que le produit fonctionne correctement et convient \u00e0 un usage professionnel normal. Il peut toutefois arriver qu&rsquo;un article tombe en panne ou ne fonctionne plus comme il faut.<br>Selon le type de produit, son \u00e2ge et la cause du probl\u00e8me, vous pouvez avoir droit \u00e0 la garantie, \u00e0 une r\u00e9paration ou \u00e0 une autre solution. Sur cette page, vous trouvez un aper\u00e7u de la mani\u00e8re dont la garantie et les r\u00e9parations sont trait\u00e9es chez Window Cleaner Depot, afin que vous sachiez \u00e0 quoi vous en tenir.<\/p>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"garantie-du-fabricant\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Garantie du fabricant<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">La plupart des produits chez Window Cleaner Depot sont couverts par la garantie du fabricant. Cette garantie est accord\u00e9e par le fabricant et s&rsquo;applique pendant une p\u00e9riode d\u00e9termin\u00e9e par celui-ci. Si un article tombe en panne pendant cette p\u00e9riode et que le probl\u00e8me rel\u00e8ve des conditions de garantie du fabricant, vous avez droit \u00e0 une r\u00e9paration ou \u00e0 un remplacement sans frais suppl\u00e9mentaires.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conditions de la garantie du fabricant :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le produit a \u00e9t\u00e9 utilis\u00e9 de mani\u00e8re normale et correcte<\/li>\n\n\n\n<li>le d\u00e9faut n&rsquo;est pas la cons\u00e9quence d&rsquo;une usure, d&rsquo;un usage incorrect, d&rsquo;un montage erron\u00e9 ou de dommages externes<\/li>\n\n\n\n<li>les conditions de garantie du fabricant sont respect\u00e9es<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les conditions exactes de garantie diff\u00e8rent selon la marque et le produit et se trouvent g\u00e9n\u00e9ralement sur l&#8217;emballage du produit ou dans la documentation.<br>Les consommables et les pi\u00e8ces sujettes \u00e0 l&rsquo;usure normale (comme les caoutchoucs, les brosses, les filtres, les r\u00e9sines, \u2026) ne sont g\u00e9n\u00e9ralement pas couverts par la garantie du fabricant, sauf mention contraire.<\/p>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"garantie-legale\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Garantie l\u00e9gale<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Outre la garantie du fabricant, il existe aussi la garantie l\u00e9gale. Celle-ci implique qu&rsquo;un produit doit faire ce que vous pouvez raisonnablement en attendre dans le cadre d&rsquo;un usage normal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Il n&rsquo;existe pas de d\u00e9lai fixe pour la garantie l\u00e9gale. La dur\u00e9e d\u00e9pend notamment de :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le type de produit<\/li>\n\n\n\n<li>la nature de l&rsquo;usage (professionnel)<\/li>\n\n\n\n<li>le prix et la dur\u00e9e de vie de l&rsquo;article<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si un produit tombe en panne dans un d\u00e9lai raisonnable sans qu&rsquo;il y ait usage incorrect, nous examinons ensemble quelle solution est possible. Il peut s&rsquo;agir d&rsquo;une r\u00e9paration, d&rsquo;un remplacement ou d&rsquo;une autre solution adapt\u00e9e, selon la situation.<\/p>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"preuve-de-garantie\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Preuve de garantie<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Votre facture ou preuve d&rsquo;achat vaut comme preuve de garantie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les commandes pass\u00e9es sur la boutique en ligne, vous les retrouvez dans votre compte.<br>Pour les achats en magasin, le ticket de caisse original ou la facture suffit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sans preuve d&rsquo;achat valable, une demande de garantie peut \u00eatre refus\u00e9e.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/windowcleanerdepot.com\/fr\/mijn-account\/orders\/\" style=\"border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px;background-color:#0044f1;padding-top:var(--wp--preset--spacing--2);padding-right:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--2);padding-left:var(--wp--preset--spacing--4)\">Consulter mes commandes<\/a><\/div>\n<\/div>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"un-article-casse\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Un article cass\u00e9 ?<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Votre article est tomb\u00e9 en panne et vous pensez que cela rel\u00e8ve de la garantie ? Nous examinons alors cela au cas par cas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dans le d\u00e9lai de retour<\/strong><br>Si vous recevez un article d\u00e9j\u00e0 d\u00e9fectueux \u00e0 la livraison et que vous \u00eates encore dans le d\u00e9lai de retour, vous pouvez le renvoyer selon la proc\u00e9dure de retour en vigueur. Dans ce cas, contactez notre service client le plus rapidement possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hors d\u00e9lai de retour<\/strong><br>Si le d\u00e9lai de retour est expir\u00e9 mais que la garantie court encore, vous pouvez demander une r\u00e9paration.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Achat via la boutique en ligne<\/li>\n\n\n\n<li>Signalez le probl\u00e8me via votre compte ou contactez notre service client. Nous vous guidons ensuite dans la suite du processus.<\/li>\n\n\n\n<li>Achat en magasin<\/li>\n\n\n\n<li>Apportez l&rsquo;article en magasin ou contactez d&rsquo;abord notre service client pour discuter des \u00e9tapes suivantes.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les grandes installations ou les installations fixes (comme les installations d&rsquo;osmose ou les r\u00e9servoirs), cela se fait toujours en concertation.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/windowcleanerdepot.com\/fr\/mijn-account\/retourneren\/\" style=\"border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px;background-color:#0044f1;padding-top:var(--wp--preset--spacing--2);padding-right:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--2);padding-left:var(--wp--preset--spacing--4)\">Signaler un retour<\/a><\/div>\n<\/div>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"payer-une-reparation\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Payer une r\u00e9paration<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Si la garantie est expir\u00e9e, ou si le d\u00e9faut ne rel\u00e8ve pas des conditions de garantie (par exemple en raison d&rsquo;une usure, d&rsquo;un usage incorrect ou de dommages externes), alors<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">une r\u00e9paration peut parfois encore \u00eatre effectu\u00e9e contre paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Avant qu&rsquo;une r\u00e9paration payante ne soit effectu\u00e9e :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>vous recevez une estimation des frais de r\u00e9paration<\/li>\n\n\n\n<li>nous n&rsquo;effectuons aucune r\u00e9paration sans votre accord explicite<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dans ce cas, vous pouvez choisir de :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>faire r\u00e9parer l&rsquo;article contre paiement<\/li>\n\n\n\n<li>r\u00e9cup\u00e9rer l&rsquo;article sans r\u00e9paration (d&rsquo;\u00e9ventuels frais d&rsquo;examen ou de transport peuvent \u00eatre factur\u00e9s)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si une r\u00e9paration n&rsquo;est plus utile sur le plan technique ou \u00e9conomique, nous vous en informons.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-small-font-size has-custom-font-size wp-element-button\" href=\"mailto:support@windowcleanerdepot.com\" style=\"border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px;background-color:#0044f1;padding-top:var(--wp--preset--spacing--2);padding-right:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--2);padding-left:var(--wp--preset--spacing--4)\">support@windowcleanerdepot.com<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\t<header class=\"rw-block__header\">\n\t\t\t\t\t<h2 class=\"rw-block__title\">Questions fr\u00e9quentes sur la garantie &amp; la r\u00e9paration<\/h2>\n\t\t\t\t\t<\/header>\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">J&#039;ai une question sur la garantie ou la r\u00e9paration<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Vous ne savez pas si votre article est couvert par la garantie, ou vous ne savez pas bien quelle \u00e9tape suivre ? Contactez alors notre service client. Nous examinons votre achat ensemble et cherchons la solution la plus adapt\u00e9e.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Comment fonctionne l&#039;envoi d&#039;articles volumineux ou lourds ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Pour les produits volumineux, lourds ou fixes comme les installations d&rsquo;osmose, les r\u00e9servoirs, les \u00e9chelles ou les syst\u00e8mes complets, la r\u00e9paration ou le retour se fait toujours en concertation avec notre service client. Dans certains cas, un enl\u00e8vement est possible, mais les frais de transport peuvent \u00eatre r\u00e9percut\u00e9s.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Je ne vois pas l&#039;option pour d\u00e9marrer une r\u00e9paration<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Vous ne voyez pas dans votre compte de la boutique en ligne la possibilit\u00e9 de demander une r\u00e9paration, ou l&rsquo;article a \u00e9t\u00e9 achet\u00e9 en magasin ? Contactez alors notre service client. Nous vous aidons et vous donnons les bonnes instructions.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Dois-je imprimer une \u00e9tiquette d&#039;envoi pour exp\u00e9dier un article en r\u00e9paration ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Oui. Pour envoyer un article en r\u00e9paration, vous devez pr\u00e9voir et imprimer vous-m\u00eame une \u00e9tiquette d&rsquo;envoi. Apr\u00e8s avoir signal\u00e9 votre r\u00e9paration, vous recevez des instructions claires sur o\u00f9 et comment l&rsquo;article doit \u00eatre envoy\u00e9. Veillez \u00e0 ce que le colis soit correctement et solidement emball\u00e9. Le client reste responsable du transport et des \u00e9ventuels dommages pendant l&rsquo;exp\u00e9dition, sauf accord contraire.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Combien de temps dure une r\u00e9paration en moyenne ?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>La dur\u00e9e d&rsquo;une r\u00e9paration d\u00e9pend du type de produit, de la nature du d\u00e9faut et de la disponibilit\u00e9 des pi\u00e8ces. Nous vous tenons inform\u00e9 pendant le processus et vous pr\u00e9venons d\u00e8s que votre article est pr\u00eat ou qu&rsquo;une action suppl\u00e9mentaire est n\u00e9cessaire.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-grid rw-block-grid--2 wp-block-ramenwasser-grid-2\">\n\t\t<header class=\"rw-block__header\">\n\t\t\t\t\t<h2 class=\"rw-block__title\">Plus d&#039;informations<\/h2>\n\t\t\t\t\t<\/header>\n\t\n\t\t\t<div class=\"rw-block-grid__items rw-block-grid__items--2\">\n\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retourneren-annuleren\/annuleren\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Annuler<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Comment et quand vous pouvez annuler une commande<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retours-annulations\/conditions-de-retour\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Conditions de retour<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Ce qui peut et ne peut pas \u00eatre retourn\u00e9<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retourneren-annuleren\/niet-tevreden\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Pas satisfait<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Que faire si un article ne convient pas<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retours-annulations\/terugbetalen\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Remboursement<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Comment et quand vous serez rembours\u00e9<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retourneren-annuleren\/verkeerd-artikel-ontvangen\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Article re\u00e7u incorrect<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>\u00c9tapes en cas de livraison incorrecte<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/fr\/service-client\/retourneren-annuleren\/zo-werkt-terugsturen\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Comment effectuer un retour<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Explication \u00e9tape par \u00e9tape du processus de retour<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n<\/section>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"parent":20341,"menu_order":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20373","klantenservice","type-klantenservice","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Garantie et r\u00e9paration - Window Cleaner Depot<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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