{"id":20367,"date":"2026-08-27T14:10:32","date_gmt":"2026-08-27T12:10:32","guid":{"rendered":"https:\/\/wcd.isbijnaonline.be\/klantenservice\/retourneren-annuleren\/retourvoorwaarden\/"},"modified":"2026-10-02T09:58:09","modified_gmt":"2026-10-02T07:58:09","slug":"retourvoorwaarden","status":"publish","type":"klantenservice","link":"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/retourvoorwaarden\/","title":{"rendered":"Returns policy"},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/windowcleanerdepot.com\/en\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/\">Returns &#038; cancellations<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\">Returns policy<\/span><\/span><\/div>\n\n<div class=\"rw-container wp-block-ramenwasser-container\">\n\t\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-in-page-nav rw-in-page-nav--nav-25 rw-in-page-nav--sticky wp-block-ramenwasser-in-page-navigation\">\n\t<div class=\"rw-in-page-nav__grid\">\n\t\t\t\t\t<nav class=\"rw-in-page-nav__nav\" aria-label=\"Content of this page\">\n\t\t\t\t<ul class=\"rw-in-page-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#return-period\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Return period<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#what-you-cannot-send-back\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">What you cannot send back<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#return-costs\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Return costs<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/nav>\n\t\t\n\t\t<div class=\"rw-in-page-nav__content\">\n\t\t\t\t\t\t\t<h2 class=\"rw-in-page-nav__title\">Returns policy<\/h2>\n\t\t\t\n\t\t\t<div class=\"rw-in-page-nav__sections\">\n\t\t\t\t\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"return-period\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Return period<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">From the moment you receive your order, you have 14 days to register your item as a return through your account. After registering your return, you have 14 days to send it back.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/windowcleanerdepot.com\/en\/mijn-account\/retourneren\/\" style=\"border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px;background-color:#0044f1;padding-top:var(--wp--preset--spacing--2);padding-right:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--2);padding-left:var(--wp--preset--spacing--4)\">Check remaining return period<\/a><\/div>\n<\/div>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"what-you-cannot-send-back\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">What you cannot send back<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Because of the nature of our range, certain products cannot be returned. These are excluded from the right of withdrawal:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift vouchers and gift cards.<\/li>\n\n\n\n<li>Digital products, downloads and digital content.<\/li>\n\n\n\n<li>Courses and training, both online and in person, once the course has taken place or has started.<\/li>\n\n\n\n<li>Services such as installation, repair, maintenance or technical interventions, once these have been carried out (in full or in part).<\/li>\n\n\n\n<li>Products that were made to measure or assembled to order, including but not limited to:\n<ul class=\"wp-block-list\">\n<li>custom-built reverse osmosis systems<\/li>\n\n\n\n<li>complete systems, tanks or configurations built specifically for the customer<\/li>\n\n\n\n<li>custom solutions or personalised configurations.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Chemical products and cleaning agents of which the seal has been broken.<\/li>\n\n\n\n<li>Products with a limited shelf life or products that are sensitive to loss of quality through storage or use.<\/li>\n\n\n\n<li>Personal protective equipment (PPE) and hygiene-sensitive products, such as gloves, masks, filters or similar items, if the seal has been broken or the product has been used.<\/li>\n\n\n\n<li>Parts, filters, resins and consumables that have already been used, assembled or in contact with water, chemicals or dirt.<\/li>\n\n\n\n<li>Products or goods that were not stored in line with the manufacturer&#8217;s storage instructions.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If an excluded product is sent back anyway, Window Cleaner Depot reserves the right to refuse the return and not to provide a refund.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">I have not received my money yet?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>If you have not received an email within 48 hours saying your order has been cancelled, please get in touch. If you did receive an email saying your cancellation has been processed, the money will be back in your account within 5 working days.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"return-costs\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Return costs<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">The costs and responsibility for returning products lie with the customer, unless agreed otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you make use of the right of withdrawal, you cover the costs of the return shipment yourself. Window Cleaner Depot is not responsible for loss or damage during the transport of a return shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For large, heavy or bulky products (such as reverse osmosis systems, tanks, ladders, complete systems or similar), the return costs can be considerably higher. These costs are always borne by the customer and are not refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a product is collected by Window Cleaner Depot or returned through a transport service we organise, the actual transport and administration costs are passed on to the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a return shipment is not packed correctly, sufficiently or safely and damage occurs as a result, Window Cleaner Depot can refuse the return or charge a reduction in value.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-grid rw-block-grid--2 wp-block-ramenwasser-grid-2\">\n\t\t<header class=\"rw-block__header\">\n\t\t\t\t\t<h2 class=\"rw-block__title\">More information<\/h2>\n\t\t\t\t\t<\/header>\n\t\n\t\t\t<div class=\"rw-block-grid__items rw-block-grid__items--2\">\n\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/retourneren-annuleren\/annuleren\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Cancel<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>How and when you can cancel an order<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/warranty-and-repair\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Warranty and repair<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>When returns, warranty, or repairs apply<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/retourneren-annuleren\/niet-tevreden\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Not satisfied<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>What to do if an item is unsatisfactory<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/refund\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Refund<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>How and when you get your money back<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/retourneren-annuleren\/verkeerd-artikel-ontvangen\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Received the wrong item<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Steps to take in the event of an incorrect delivery<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/retourneren-annuleren\/zo-werkt-terugsturen\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">How returning works<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Step-by-step explanation of the return process<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n<\/section>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"parent":20340,"menu_order":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20367","klantenservice","type-klantenservice","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns policy - Window Cleaner Depot<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/retourvoorwaarden\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns policy - Window Cleaner Depot\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/retourvoorwaarden\/\" \/>\n<meta property=\"og:site_name\" content=\"Window Cleaner Depot\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ramenwasserdepot\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-02T07:58:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" 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