{"id":20365,"date":"2026-08-27T13:57:45","date_gmt":"2026-08-27T11:57:45","guid":{"rendered":"https:\/\/wcd.isbijnaonline.be\/klantenservice\/retourneren-annuleren\/annuleren\/"},"modified":"2026-10-02T09:42:18","modified_gmt":"2026-10-02T07:42:18","slug":"cancel","status":"publish","type":"klantenservice","link":"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/cancel\/","title":{"rendered":"Cancel"},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/windowcleanerdepot.com\/en\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/\">Returns &#038; cancellations<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\">Cancel<\/span><\/span><\/div>\n\n<div class=\"rw-container wp-block-ramenwasser-container\">\n\t\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-in-page-nav rw-in-page-nav--nav-25 rw-in-page-nav--sticky wp-block-ramenwasser-in-page-navigation\">\n\t<div class=\"rw-in-page-nav__grid\">\n\t\t\t\t\t<nav class=\"rw-in-page-nav__nav\" aria-label=\"Content of this page\">\n\t\t\t\t<ul class=\"rw-in-page-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#cancel-an-order\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Cancel an order<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"rw-in-page-nav__item\">\n\t\t\t\t\t\t\t<a class=\"rw-in-page-nav__link\" href=\"#money-back-after-cancelling\">\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"rw-in-page-nav__label\">Money back after cancelling<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/nav>\n\t\t\n\t\t<div class=\"rw-in-page-nav__content\">\n\t\t\t\t\t\t\t<h2 class=\"rw-in-page-nav__title\">Cancel<\/h2>\n\t\t\t\n\t\t\t<div class=\"rw-in-page-nav__sections\">\n\t\t\t\t\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"cancel-an-order\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Cancel an order<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">You can cancel your item. But only as long as it has not been shipped yet. Go to your order and click \u2018cancel item\u2019. Don&#8217;t see the button? Then cancelling is no longer possible.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/windowcleanerdepot.com\/en\/mijn-account\/orders\/\" style=\"border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-left-radius:8px;border-bottom-right-radius:8px;background-color:#0044f1;padding-top:var(--wp--preset--spacing--2);padding-right:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--2);padding-left:var(--wp--preset--spacing--4)\">Go to your orders<\/a><\/div>\n<\/div>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">Cancelling no longer possible? Or did you receive the item you wanted to cancel after all?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>Then send the item back, or refuse the parcel at the door. You will get your money back within 5 working days after we have received the item.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<\/div>\n<\/section>\n\n\n<section class=\"rw-in-page-nav__section wp-block-ramenwasser-in-page-navigation-section\" id=\"money-back-after-cancelling\">\n\t\t\t<h3 class=\"rw-in-page-nav__section-title\">Money back after cancelling<\/h3>\n\t\n\t<div class=\"rw-in-page-nav__section-content\">\n\t\t\n\n<p class=\"wp-block-paragraph\">You cancel your order, we take care of it within 2 working days You will receive an email from us once your cancellation has gone through. After that you will get your money back within 5 working days. Did you pay with a gift card? Then the balance is back on your gift card within one working day.<\/p>\n\n\n<section class=\"rw-block rw-block-accordion wp-block-ramenwasser-accordion\" data-allow-multiple-open=\"false\">\n\t\n\t\t\t<div class=\"rw-block-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"rw-block-accordion__item\">\n\t\t\t\t\t<summary class=\"rw-block-accordion__summary\">\n\t\t\t\t\t\t<span class=\"rw-block-accordion__summary-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-accordion__title\">I have not received my money yet?<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"rw-block-accordion__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"rw-block-accordion__content\">\n\t\t\t\t\t\t\t<p>If you have not received an email within 48 hours saying your order has been cancelled, please get in touch. If you did receive an email saying your cancellation has been processed, the money will be back in your account within 5 working days.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"rw-block rw-block-grid rw-block-grid--2 wp-block-ramenwasser-grid-2\">\n\t\t<header class=\"rw-block__header\">\n\t\t\t\t\t<h2 class=\"rw-block__title\">More information<\/h2>\n\t\t\t\t\t<\/header>\n\t\n\t\t\t<div class=\"rw-block-grid__items rw-block-grid__items--2\">\n\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/retourvoorwaarden\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Return Policy<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>What can and cannot be returned<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/warranty-and-repair\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Warranty and repair<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>When returns, warranty, or repairs apply<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/retourneren-annuleren\/niet-tevreden\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Not satisfied<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>What to do if an item is unsatisfactory<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/refund\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Repayment<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>How and when you get your money back<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/retourneren-annuleren\/verkeerd-artikel-ontvangen\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">Received the wrong item<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Steps to take in the event of an incorrect delivery<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"rw-block-grid__item\">\n\t\t<div class=\"rw-block-grid__link\">\n\t\t\t<div class=\"rw-block-grid__link-row\">\n\t\t\t\t\t\t\t\t\t<a class=\"rw-block-grid__link-hit\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/retourneren-annuleren\/zo-werkt-terugsturen\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"rw-block-grid__link-title\">How returning works<\/strong>\n\t\t\t\t\t\t\t\t\t\t<span class=\"rw-block-grid__chevron\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rw-block-grid__link-desc\">\n\t\t\t\t\t<p>Step-by-step explanation of the return process<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\t<\/div>\n<\/section>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"parent":20340,"menu_order":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20365","klantenservice","type-klantenservice","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancel - Window Cleaner Depot<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowcleanerdepot.com\/en\/customerservice\/returns-cancellations\/cancel\/\" \/>\n<meta property=\"og:locale\" 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